Hillside is taking immediate actions to protect our clients and staff, and a Coronavirus Task Force of Leadership Staff meet daily to discuss the need for any changes to programming, staffing and clinical care of our clients. The campus has been secured and limiting access at this time. We appreciate our families, visitors, referral sources and staff complying with the updated, and ever-adapting, policies and regulations as we protect our campus. Some staff not directly working with our clients will be working remotely. Doctors, Nurses, Teachers, Cottage Staff, Housekeeping, Maintenance and Dietary are on campus.
Below are some changes and updates to our campus and programming.
Hillside is still admitting to our Residential, Day Treatment, and Community Programs when appropriate. Our Admissions Team is screening new referrals prior to admission to assess for symptoms of illness, fever, recent travel, and exposure to other individuals that may have coronavirus symptoms whether at the client’s home, school, community or other agency.
Tours and Visitors
At this time, we are not allowing visitors or tours of our campus in order to limit the risk of exposure to clients and staff. Please inform and orient yourself to campus thru our website, social media and video tours. Admissions will be happy to explain our campus and programming via phone.
Currently, we are not allowing parents on campus for our residential program post-admission. This includes weekly family sessions and visits, which now can occur via telehealth. Visits can be arranged via Zoom, Facetime, phone and other available apps. Some of the Individual Therapy and sessions with the Physicians are being conducted through electronic means. Therapeutic Passes have been canceled at this time. Our education program is operating on a modified schedule with clients in classrooms half of each day.
Experience DBT Day Program
Our Day Program has been reduced to a 3-hour telehealth session of Groups and Therapy conducted via Zoom. This is now billed to your Insurance as Intensive Outpatient Program (IOP) and our Utilization Review Department will ensure authorization of this programming and ongoing coverage.
At this time, the in-home portion of our community-based services is being provided as telehealth sessions via Zoom. All other aspects of services remain unchanged, and we continue to process referrals as they come in.
Hillside is monitoring daily our procedures for Infection Control and maintaining a safe and clean campus. We have additional housekeeping staff to increase the frequency of cleaning practices on campus. Staff and clients are provided hand sanitizer and wipes to assist with wiping down surfaces. Dietary staff are ensuring the dining hall surfaces are disinfected throughout the day and updates to food service are made in response to infection control risks. Nursing is checking staff and clients daily for temperatures.
How You Can Help
As we all move through daily disruptions and many unknowns, please consider a financial gift to Hillside. Your support helps us sustain vital services for children and families during this especially challenging time of need.
Contact Hillside With Questions
Please contact our admissions office if you have further questions or concerns. We appreciate all families, referral sources, and friends accommodating and adjusting with us as we navigate through the coronavirus outbreak.